RETURNS AND COMPLAINTS
Thank you for shopping at the "Świat Igiełki" online store.
We make every effort to ensure that the products we offer meet the highest quality standards. However, if the product you receive proves to be defective or does not comply with your order, you may exercise your right to file a complaint or – in the case of consumers – withdraw from the contract in accordance with applicable regulations.
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Returning Products
If you are a Consumer or an entrepreneur with Consumer rights, you have the right to withdraw from a distance contract within 14 days of receiving the shipment, without providing a reason.
To exercise your right of withdrawal:
1. Send a declaration of withdrawal to the following email address: ig@swiatigielki.com.
2. Return the product within 14 days of submitting the declaration.
The product should be returned in a condition that is sufficient to establish its nature, characteristics, and functioning. We recommend appropriately securing the shipment for transport. Refunds will be made no later than 14 days after receipt of the withdrawal notice, provided that the Seller may withhold reimbursement until receipt of the returned product or provision of proof of shipment, whichever comes first.
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Exceptions to the right of withdrawal
The right to withdraw from the contract does not apply in the cases specified in applicable law, in particular with respect to:
• custom-made products,
• sealed products that cannot be returned after opening the packaging for hygiene or health reasons if the packaging has been opened.
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Complaints
If the product you received is damaged, defective, or inconsistent with the contract, you can file a complaint.
The complaint should include:
• name and surname,
• order number,
• description of the problem,
• photos of the product (if they will facilitate the assessment of the complaint). Complaints should be sent to:
ig@swiatigielki.com
The Seller will review the complaint within 14 days of its receipt.
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Shipment Damage
If the package shows visible signs of damage upon receipt, we recommend:
• checking the contents of the package in the presence of the courier or pickup point employee,
• preparing a damage report.
The absence of a damage report does not deprive the Customer of the right to file a complaint, but it may facilitate its processing.
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Refund
Refunds will be made using the same payment method used for purchase, unless the Customer consents to a different refund method.
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Contact
For questions regarding returns or complaints, please contact us:
Świat Igiełki
Email: ig@swiatigielki.com
Phone: +48 501 039 053
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WITHDRAWAL FORM
(The form should be completed and returned only if you wish to withdraw from the contract.)
Recipient: Świat Igiełki
E-mail: ig@swiatigielki.com
Phone: +48 501 039 053
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Customer Data
Name and surname: .................................................................
Address: ..................................................................................
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E-mail address:....................................................................................
Contact telephone:................................................................................
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Order information
I hereby inform you about my withdrawal from the sales contract for the following products:
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Order number:.............................................................................
Date of order placement:..................................................................
Date of receipt of order:...................................................
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Payment refund
I am asking for a refund:
☐ to bank account:........................................................................................................................
or
☐ using the same payment method used for purchase.
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Statement
I declare that I withdraw from the distance contract in accordance with applicable law.
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Date:.................................................... Consumer's signature: ………………………………………………
(only in the case of the form submitted in paper version)