DELIVERY TERMS
1. General Information
These Delivery Terms define the terms and conditions for orders placed in the "Świat Igiełki" online store, available at www.swiatigielki.com.
We make every effort to ensure that orders are processed efficiently and safely, and that purchased products reach the customer in the best possible condition.
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2. Delivery Area
We ship within Poland and to selected European Union countries, if this option is available when placing the order.
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3. Order Processing Time
1. Orders are processed after payment is received or according to the selected payment method.
2. The standard time for preparing an order for shipment is 1 to 5 business days, unless otherwise indicated in the product description.
3. The delivery time must be added to the processing time.
4. During holiday or promotional periods, or in the event of a high volume of orders, the processing time may be longer. In such cases, the customer will be informed of the expected shipping date. ________________________________________
4. Delivery Methods
We currently offer the following delivery methods:
• InPost parcel lockers,
• DPD courier.
In the future, the delivery offer may be expanded to include:
• DHL,
• Orlen Paczka,
• other carriers.
The available delivery methods are always visible when placing an order.
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5. Delivery Costs
The delivery cost depends on:
• the selected delivery method,
• the delivery location,
• the value and size of the order.
The current delivery price is displayed during ordering, before payment.
In the case of ongoing promotions, the Seller may offer free delivery under the terms and conditions specified in the terms and conditions of the specific promotion.
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6. Receiving the Parcel
Upon receipt of the parcel, we recommend checking its condition.
If the packaging shows visible signs of damage, it is recommended to:
• check the contents of the parcel in the presence of the courier or collection point employee,
• prepare a damage report.
The lack of a completed report does not waive the Customer's right to file a complaint. ________________________________________
7. Delivery Delays
The Seller is not liable for delays resulting from causes beyond its control, in particular:
• carrier actions,
• weather conditions,
• logistics system failures,
• force majeure.
In the event of a significant delay, the Customer will be informed of a new estimated order completion date.
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8. Uncollected Shipment
If the shipment is not collected and returned to the Seller, the Customer may be asked to cover the cost of reshipping.
Refunds for uncollected orders will be made in accordance with applicable law.
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9. Contact
For any questions regarding order processing or delivery, please contact:
Świat Igiełki
Email: ig@swiatigielki.com
Phone: +48 501 039 053